We take pride in making sure your order arrives to your destination as quickly and safely as possible. In stock items are shipped via Lotus Destiny™ from Vancouver, British Columbia within 1-3 business days from receipt of your order and should arrive to you within 1-14 business days to most North American addresses. Shipping internationally should arrive within 7-14 business days. Some heavier items may take longer. Sometimes items ordered may be out of stock. In that case you will be informed by email on the estimated delivery time. We generally restock fairly quickly so only a short delay is expected, unless our supplier is back-ordered. If you have been informed that your order has shipped and it has not arrived within the expected time frame, please contact us with your order number, name, and phone number. Due to the nature of our business no C.O.D.’s or P.O. boxes will be accommodated. At the point of checkout on the website all delivery costs will be calculated for you.
Orders submitted with a wrong or incomplete address, will be charged the extra cost to re-ship. Please make sure your shipping address is correct and complete.
Orders Sent Internationally
International orders may be subject to import duties and taxes that may be levied once your order reaches your country. These additional charges for customs clearance are the sole responsibility of the addressee; we have no control over these charges and cannot predict what they might be. We must provide the actual cost of your order on the customs form, we cannot alter it for you or mark it as a gift so that you don’t have to pay tax or duty. That puts our business at risk. For further information, you should contact your local customs office.
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